Frequently Asked Questions

Shipping destinations: We ship both locally and worldwide. 

Standard delivery: Local orders take an estimated 3-5 working days from order date Express delivery: Estimated at 2-3 working days from order date. 

Shipping time might vary depending on location, shipment method and other factors.

If items in your order are damaged in transit we will be happy to arrange a replacement or offer you a full refund. Please notify customer services immediately at Kiecmore@hotmail.com

Yes. If ordering online please select this option at checkout providing the full address, contact name and telephone number.

We are pleased to offer a next day delivery service Monday to Thursday, on orders placed before 1pm. Orders placed after 1pm will be dispatched the following day (excluding weekends).

If your order has not arrived in the specified time period as detailed in our delivery information please contact our customer services team at kiecmore@hotmail.com

You can select your preferred payment method at checkout.    

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Website payment is taken in the online checkout process at the time you confirm your order, subject to card approval. We do try to maintain accurate stock records on our website; however should an item you ordered be out of stock a customer services representative will contact you as soon as possible.

Our website is certified according to the Level 1 PCI DSS standard. It means that the stores are equipped with data encryption tools, protection of Shopify payment transfers, prevention of viruses at the servers, risk analysis tools as well as constant security monitoring.

Healthy skin is made up of nearly 90% water, which gives your skin the strength and flexibility to protect your body. Over the course of the day your body loses about a pint of water. External factors like the ones listed above exacerbate the loss of water through your skin by breaking down your natural moisture protection.

While moisture loss may be unavoidable, regular moisturisation gives you the healing power to bring back your healthy skin. Our products are formulated for long lasting results and so you do not have to continue applying cream throughout the day. Kiecmore Shea Butter replaces the lost protective lipid layer, creating a barrier to lock in moisture and protect against the causes of dry skin.